Privacy Policy
Effective April 14, 2024
Greatride Shuttles (“we,” “us,” or “our”) is committed to protecting the privacy of our clients (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our shuttle and chauffeur services or interact with our website.
Information We Collect
We collect several types of information to provide our services and improve your experience::
- Personal Information: This includes information that can be used to identify you, such as your name, contact information (phone number, email address), billing address, and emergency contact details.
- Booking Information: This includes details about your trip requests, such as pick-up and drop-off locations, date and time of service, vehicle type requested, and number of passengers.
- Payment Information: We use a secure third-party payment processor to handle your payment information. We do not store your full credit card details ourselves.
- Location Information: We may collect your location data with your consent to facilitate pick-ups and drop-offs and optimize route planning. This data may be collected through GPS technology in our vehicles or your mobile device.
- Website Usage Data: We collect non-personal information about your use of our website, such as browsing history, IP address, and device information. This data is used for website analytics and improvement purposes.
How We Use Your Information
We use your information for the following purposes:
- To process your booking requests and provide you with shuttle and chauffeur services.
- To confirm your booking and send you updates.
- To send you important information about our services, including changes to terms and conditions.
- To personalize your experience and improve our services.
- To analyze website usage data and improve our website functionality.
- To comply with legal and regulatory requirements.
Sharing Your Information
We will not sell or share your personal information with third parties for marketing purposes without your consent. We may share your information with the following entities:
- Third-party service providers who assist us in operating our business, such as payment processors and data analytics providers. These providers are contractually obligated to keep your information confidential.
- Law enforcement or other government agencies, if required by law or to comply with legal process.
Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption technologies, and access controls. However, no internet transmission is completely secure, so we cannot guarantee the absolute security of your information.
Your Choices
You have certain rights regarding your personal information, including:
- The right to access and request a copy of your personal information.
- The right to rectify any inaccuracies in your personal information.
- The right to request the erasure of your personal information.
- The right to withdraw your consent to the processing of your information.
To exercise any of these rights, please contact us at info@greatrideshuttles.com
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.
Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at info@greatrideshuttles.com
Compliance with Applicable Laws
This Privacy Policy is intended to comply with applicable data privacy laws, including the Promotion of Access to Information Act (PAIA) of South Africa and the General Data Protection Regulation (GDPR) of the European Union (EU).